Cancellation policy

Last updated: 5 October 2026

This policy explains how MoonBites subscriptions ("Subscribe & Save") work, how you're billed and how to pause, skip or cancel.

The plans

Every 3 months: 3 tubs (90 nights) delivered and billed every 3 months.
Every month: 1 tub (30 nights) delivered and billed every month.

The price of each plan, and any delivery charge, is shown on the product page and at checkout before you pay.

Billing and renewal

You're charged when you place your first order. Your subscription then renews automatically and you're charged on each renewal date (every month or every 3 months, depending on your plan) using the payment method you saved at checkout, until you cancel. We'll email you a receipt each time. If we ever change the price of your plan, we'll email you at least 14 days before the new price applies, so you can cancel first if you prefer.

Pause, skip or cancel at any time

Log in to your account, open Subscriptions, and choose Pause, Skip or Cancel.
Or email nonstop.brands@outlook.com with your order number and we'll do it for you.
To avoid your next charge, cancel or skip before your next billing date. There's no minimum number of orders and no cancellation fee.

Founding Member perks

Subscribers receive the free Founding Member Welcome Kit: Blackout Sleep Mask, Sleep Guide & Journal, and Moon Lounge access (instant).
3-month subscribers also receive the MoonBites Travel Bag, and £10 off their next order after completing their first 3 months.
Physical gifts ship separately and are due to arrive by 18 December 2026. If they're late, we'll send you a free tub.
Gifts are yours to keep if you cancel. They have no cash value and can't be exchanged for money.

Failed payments

If a renewal payment fails, we'll try again and email you so you can update your card. If it still can't be taken, we'll pause your subscription until it's updated.

Guarantee and your rights

Your first subscription delivery is covered by our 30-Night Money-Back Guarantee, and every delivery is covered by your 14-day right to cancel unopened items and your rights under the Consumer Rights Act 2015. See our Refund Policy for details.